Shipping policy
Shipping Policy
Last updated: October 8, 2026
Thank you for shopping with Raven Sand Art. This Shipping Policy explains how we process, ship, and deliver your orders.
Where We Ship
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and 25 European Union countries. All orders ship from China. Available destinations are shown at checkout; if your country is not listed, we are not able to ship there yet.
Order Processing Time
All orders are processed within up to 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may take slightly longer, and we will notify you by email if there will be a significant delay.
Shipping Rates
Shipping rates are calculated at checkout based on your destination, and all prices are shown in your local currency. If your order qualifies for free shipping, it will be applied automatically in your cart. No coupon code needed.
Estimated Delivery Time
Estimated delivery times from the date of shipment, in addition to the processing time above:
- United States: 12–18 business days
- Canada: 12–18 business days
- United Kingdom: 10–15 business days
- European Union: 10–15 business days
- Australia: 10–18 business days
- New Zealand: 10–18 business days
Please note that delivery times are estimates only and are not guaranteed, as they may be affected by customs processing, carrier delays, weather, or other events outside our control.
Customs, Duties, and Import Taxes
Raven Sand Art covers any customs duties, import taxes (such as VAT and GST), or related fees that may apply to your order. You will not be charged any additional amount upon delivery for these fees. In the rare event that a carrier attempts to collect such charges from you, please contact us at support@ravensandart.com and we will assist you.
Order Tracking
Once you place an order, you will receive your order number by email. Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website by entering your order number or tracking number. Please allow 48 hours for tracking information to update after you receive the emails. You can contact us at support@ravensandart.com whenever you have problems with your order.
Shipping Delays
If your order appears significantly delayed beyond the estimated delivery window, please contact us at support@ravensandart.com and we will follow up with the carrier.
Incorrect Shipping Information
Please ensure that your shipping address and phone number are complete and accurate at checkout. Carriers may need your phone number for customs clearance and delivery. Raven Sand Art is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, contact us at support@ravensandart.com as soon as possible after placing your order, and we will do our best to correct it before the order ships. Once an order has been handed to the carrier, we are unable to change the shipping address.
Refused or Unclaimed Parcels
If a parcel is refused or goes unclaimed, you will need to place a new order. If you contact us at support@ravensandart.com and let us know what happened, we will provide a US$20 discount code (or the equivalent in your local currency) to use on your new order.
Lost, Damaged, or Missing Packages
If your package arrives damaged, please contact us at support@ravensandart.com within 3 business days of delivery. If your package is lost in transit, please contact us within 3 business days after the end of the estimated delivery window. Include your order number, photos where available, and a short description of the issue. Once confirmed, we will reship your item free of charge.
If your tracking information shows your package as delivered but you have not received it, please check with neighbors and your local delivery carrier first, then contact us at support@ravensandart.com within 7 days so we can assist you.
Your Consumer Rights
Nothing in this policy limits any rights you may have under the consumer protection laws that apply where you live, including in the United Kingdom, the European Union, Australia, and New Zealand.
Contact Us
If you have any questions about this Shipping Policy, please contact us at support@ravensandart.com.