Shipping policy

Last updated: August 1, 2026

Thank you for shopping with Raven Sand Art. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 3-5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may take slightly longer, and we will notify you by email if there will be a significant delay.

Shipping Rates

We are pleased to offer free shipping on all orders. No minimum purchase is required.

Estimated Delivery Time

Orders ship from our fulfillment center in China to customers in the United States. Estimated delivery time is 10-20 business days from the date of shipment, in addition to the processing time above. Please note that delivery times are estimates only and are not guaranteed, as they may be affected by customs processing, carrier delays, weather, or other events outside our control.

Customs, Duties, and Import Taxes

Raven Sand Art covers any customs duties, import taxes, or related fees that may apply to your order. You will not be charged any additional amount upon delivery for these fees. In the rare event that a carrier attempts to collect such charges from you, please contact us at support@ravensandart.com and we will assist you.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 1-3 business days for tracking information to update after you receive this email.

Shipping Delays

We are not liable for delays caused by shipping carriers, customs authorities, or other circumstances outside our reasonable control. Once an order has been handed off to the carrier, title and risk of loss for the products pass to the customer, consistent with our Terms of Service. If your order appears significantly delayed beyond the estimated delivery window, please contact us and we will help investigate.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate at checkout. Raven Sand Art is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, contact us at support@ravensandart.com as soon as possible after placing your order, and we will do our best to correct it before the order ships.

Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please check with neighbors and your local delivery carrier first, then contact us at support@ravensandart.com within 7 days so we can assist you.

Contact Us

If you have any questions about this Shipping Policy, please contact us at support@ravensandart.com.