Refund policy

Last updated: August 1, 2026

At Raven Sand Art, every kit is carefully packed and shipped to bring your sand art experience to life. Because our products are hand-assembled craft kits intended for creative use, we do not accept returns or offer refunds for change of mind, incorrect size/color preference, or after a kit has been opened or used.

Quality Issues (Damaged or Missing Items)

If your order arrives damaged, defective, or with missing components, we will send you a replacement at no additional cost. We do not require you to return the damaged item.

To request a replacement:

  1. Contact us at support@ravensandart.com within 7 days of receiving your order.
  2. Include your order number and clear photos or a short video showing the damaged, defective, or missing item(s), along with the shipping package if the damage appears to be from transit.
  3. Our team will review your request and, once approved, ship out a replacement as soon as possible.

Requests submitted after 7 days from delivery may not be eligible for a replacement, as we are unable to verify shipping-related damage after this window.

What Is Not Covered

  • Change of mind or personal preference after purchase
  • Items that have been opened, assembled, or used, unless the issue reported is a manufacturing defect
  • Delays or issues caused by incorrect shipping information provided by the customer
  • Normal variations in color, sand texture, or packaging that do not affect product function

Refunds

We do not offer monetary refunds. All approved claims for damaged, defective, or missing items are resolved through replacement only.

Contact Us

If you have any questions about this policy or need to report an issue with your order, please contact us at support@ravensandart.com.